CAPSHOPPING / S.A.S. TWOGETHER

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S.A.S. TWOGETHER - R.C.S. Montpellier N° SIRET 484 265 251 00021 - France

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Conditions of Use

The online store site CAPSHOPPING / SAS TWOGETHER was set up by the company Twogether SAS, which is the operator of this site. Any order under a product appearing in the online store's website Twogether.com SAS requires prior consultation of these general conditions. Consequently, the consumer is fully aware of the fact that its agreement on the content of these conditions does not require a handwritten signature of this document, insofar as the customer wants to order online the products presented in the framework of the shop website. The consumer has the option to save or print these terms, given that both saving and editing of this document are the sole responsibility. The consumer, prior to his order, said that the acquisition of these products is not directly related to his business, its acquisition is reserved for personal use from him. As a consumer, the customer has specific rights, which would be called into question the assumption that the goods or services purchased through the website would actually have a relationship with its work. The online shop set up by the company SAS Twogether through the website lists the following information:

disclaimer enabling precise identification of the company S.A.S Twogether
presentation of the essential characteristics of the goods offered
indication in Euros of the price of goods and, where appropriate, delivery charges
indication of payment, delivery or performance
the existence of a right of withdrawal
the validity of the offer or the price
the conditions for terminating the contract when it is permanent or lasting longer than one year
All this information is presented in English. The consumer states have full legal capacity to engage under these conditions

Article 1 : Integrity
These Terms constitute the entire obligations of the parties.In this sense, the consumer is deemed to accept without reservation all the provisions contained in these terms. No general or specific in documents sent or given by the consumer will be incorporated herein, since these documents are inconsistent with these conditions.

Article 2: Purpose
These terms are intended to define the rights and obligations of the parties in connection with the online sale of goods and services offered by the company SAS Twogether the consumer

Article 3 : Contractual documents
This contract contains the following contractual documents, presented in descending order: these terms, the purchase order. In case of conflict between the provisions contained in the documents of different ranks, the document's provisions senior prevail.

Article 4 : Entry into force - Validity
These conditions come into force on the date of signing the purchase order. These conditions are concluded for the time necessary for the provision of goods and services purchased, until the expiry of the guarantees owed by the company SAS Twogether.

Article 5 : Electronic signature
The double click of the consumer on the purchase order constitutes an electronic signature which has, between the parties, the same value as a handwritten signature..

Article 6 : Order Confirmation
The contractual information will be confirmed sees e-mail no later than the time of delivery or, at the address given by the consumer in the purchase order.

Article 7 : Proof of the transaction
The records stored in computer systems company SAS Twogether in conditions of reasonable safety, will be considered proof of communications, orders and payments between the parties. The filing of purchase orders and invoices is made on a reliable and durable can be produced as evidence.
Article 8 : Product Information
8-a: The company SAS Twogether this on its website to sell products with the features necessary to allow compliance with Article L 111-1 of the Consumer Code, which allows for the potential consumer to know before the Order taking the essential characteristics of the products they wish to buy.
8-b: The offers presented by the company SAS Twogether are valid only while supplies last.

Article 9 : Price
Prices are quoted in euros and are valid as of the date of dispatch of order by the consumer. They do not include shipping costs, charged in addition, and indicated before the validation of the order. The prices include the VAT applicable on the date of the order and any change in the VAT rate will be automatically reflected on the prices of the online store. Payment in full must be made when ordering. At no time, the payments can not to be considered as a deposit or down payment.

Article 10 : Mode de paiement
To set the order, the consumer has, at its option, of all forms of payment listed in the order form. The consumer provides the company SAS Twogether it has the required permission to use the method of payment chosen by him, while validating the order. The company SAS Twogether reserves the right to suspend any order and any delivery in case of refusal to authorize payment by credit card by certified financial institution or in case of nonpayment. The company SAS Twogether specifically reserves the right to refuse delivery or to deliver an order from a customer who has not settled in full or in part a previous order or with whom a payment dispute is being administration. The company SAS Twogether has established a procedure for control checks to insure no one is using the bank details of another person without his knowledge. As part of this audit, the customer will be asked to send by fax to the company SAS Twogether a copy of a photo ID and proof of address. The order will be confirmed after receipt and verification by us of parts sent.

Article 11 : Disponibilité des produits
The command will be executed no later than within 3 days from the day after the consumer placed his order. In case of unavailability of the ordered product, especially because of our suppliers, the consumer will be informed immediately and will be able to cancel the order. The consumer will then have the option of requesting either a refund of amounts paid within 30 days before their payment, or exchange the product.

Article 12 : Modalités de livraison
Les produits sont livrés à l'adresse indiquée par le consommateur sur le bon de commande et uniquement en France métropolitaine. Le consommateur est tenu de vérifier l'état de l'emballage de la marchandise à la livraison et de signaler les dommages dûs au transporteur sur le bon de livraison, ainsi qu'à la société S.A.S Twogether, dans un délai d'une semaine. Le consommateur peut, à sa demande, obtenir l'envoi d'une facture à l'adresse de facturation et non à l'adresse de livraison en validant l'option prévue à cet effet sur le bon de commande. En ce qui concerne l'expédition, nous travaillons essentiellement avec Colissimo Suivi. Dès que nous procédons à un envoi, vous recevez immédiatement un mail vous en informant.

Article 13: Delivery problems due to carrier

Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged parcel, broken product ...) must imperatively be mentioned on the delivery form of "handwritten reserves", accompanied by the signature of the client. The consumer must confirm this problem by sending the carrier within two (2) business days following the date of delivery by mail with return receipt stating such claims. The consumer must send a copy of this letter by fax or by mail to our customer service:

S.A.S. Twogether 186 Rue Sully Prudhomme 34400 Lunel - France

Article 14: Delivery errors

• 14-a: The consumer must make to society SAS Twogether same day delivery or later than the first business day following delivery, any claim of error of delivery and / or nonconformity of the goods in kind or as compared to the instructions on the order form. Any claims submitted after this deadline will be rejected.

• 14-b: The formulation of this claim with the company SAS Twogether can be made:
- As a priority by sending an email to capshopping@twogether.fr ,
- By logging on our website under the heading "follow your order" where, after entering your customer number, you can ask us your question through the menu to contact specifying the reference of the command.

• 14-c: Any claim not made in the rules defined above and within the time limits could not be taken into account, and SAS Twogether release the company from any responsibility to the consumer

• 14-d: Upon receipt of the complaint, SAS Twogether assign a number of exchange of the product (s) (s) concerned and will communicate by e-mail, fax or telephone to consumers. The exchange of a product can take place only after the allocation to the consumer of a number of exchange according to the approach outlined above.

•14-e : In case of wrong delivery or exchange any product for exchange or refund will be returned to SAS Twogether society as a whole and in its original packaging, in Colissimo Recommended to the address :

S.A.S. Twogether 186 Rue Sully Prudhomme 34400 Lunel - France

To be accepted, any return will be reported in advance to the Customer company SAS Twogether.

Shipping costs are borne by society SAS Twogether, except it would prove that the product does not match the original declaration made by the consumer in the right of return.
Article 15 : Product Warranty
Pursuant to Article 4 of Decree No. 78-464 of 24 March 1978, the provisions hereof may not deprive the consumer of the legal guarantee which requires the seller to guarantee against all the consequences of latent defects in the thing sold . The consumer is expressly informed that the company Twogether SAS is not the producer of the products shown in the website, within the meaning of Law No 98-389 of 19 May 1998 and on the liability for defective products . Accordingly, in case of damage to person or property by a defective product, only the liability of the producer thereof could be sought by the consumer, on the basis of information on the packaging of the product. The conditions and duration of warranty producer are shown on the relevant products. Given the frequency of renewal of the components of technical products, SAS Twogether may, upon request, inform consumers about the availability of spare parts of products offered and how to possibly get them.

Article 16 : Right of withdrawal
The consumer has a period of 10 days to return, at its expense, the products do not suit him. This period starts from the date of delivery of the consumer's order. If this deadline falls on a Saturday, Sunday or a holiday or holiday, it is extended to the next business day. All returns must be notified in advance Customer Service with the company S.A.S Twogether :
- As a priority by sending an email to capshopping@twogether.fr,
- By logging on our website under the heading "follow your order" where, after entering your customer number, you can get your order number.
The product should be returned in Colissimo Recommended for SAS 186 Rue Sully Prudhomme Twogether 34400 Lunel - France. Products such as Disks, CDs, Cells, should not have been loosened, so that consumers can enjoy the right of withdrawal. Electronic products such as turntables, headphones, mixers, etc. ... remain subject to the statutory period of 7 days of withdrawal. Only returned products will be incorporated in their entirety, in their original packaging complete and intact, and in perfect condition for resale.Any product that has been damaged or whose original packaging has been damaged, will be refunded or exchanged. This right of withdrawal is without penalty, with the exception of the cost of return. Assuming the right of withdrawal, the consumer has the option of requesting either a refund of amounts paid, or exchange the product. In the case of an exchange, the re-shipment will be at the expense of consumers. If excercise the right of withdrawal, SAS Twogether make every effort to reimburse the consumer within 15 days. However, given the technical nature of the goods, this period may be extended to 30 days, especially when the product needs a technical audit (see products to be tested beforehand). The consumer will then be refunded by crediting his bank account (secure transaction) if paid by credit card or check in other cases.

Article 17 : Rights of use
The right to use the software company SAS Twogether, like those distributed by it, the consumer is granted a non-exclusive, personal and not transferable, under the Code of Intellectual Property. However, under Article L122-6-1 of this Code, the consumer has a right to reproduce exclusively for the establishment of a backup, when it is necessary to preserve the use of software. In any event, the software author retains ownership of his work, the consumer agrees to comply.

Article 18 : Force majeure
Neither party has breached its contractual obligations, to the extent that their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Be considered fortuitous event or force majeure all compelling facts or circumstances, outside parties, unpredictable, unpreventable, independent of the will of the parties and can be prevented by them, despite all efforts reasonably possible. The party affected by such circumstances shall notify the other within ten working days after the date on which it becomes aware. Both parties will then, within one month, unless unable due to force majeure, to examine the impact of the event and agree the conditions under which the contract will be continued. If the case of force majeure lasts longer than three months, these terms may be terminated by the aggrieved party. Explicitly, are considered as force majeure or unforeseeable circumstances beyond those usually retained by the jurisprudence and the French courts: the blocking of means of transportation or supplies, earthquakes, fires, storms, floods, lightning cessation of telecommunication networks or difficulties specific to telecommunication networks to external customers.

Article 19 : Partial non-validation
If one or more provisions of these terms are held to be invalid or declared under any law, regulation or following a final decision of a competent court, other provisions shall remain in full force and scope.

Article 20 : No Waiver
LThe failure of either party not to claim a breach by the other party to any obligations contained in these Terms shall not be interpreted in future as a waiver of the requirement involved.

Article 21 : Title
In case of difficulty of interpretation between any of the titles at the head of the clauses, and any of the clauses, the titles will be declared non-existent.

Article 22 : Applicable Law
These general conditions are subject to French law. This is for the rules of funds as for the rules of form. In case of dispute or claim, the consumer will apply primarily to the company SAS Twogether for an amicable solution. In a second time and in case of appeal, the consumer may file a complaint with, through its dedicated dialog box.

Article 23 : Data Protection
The information requested from the consumer is required to process the order and will be communicated to the contractual partners of the company SAS Twogether involved in the execution of this command. Consumers can write to the company SAS Twogether whose coordinates are within the privacy policy contained within the website, to oppose such disclosure or to exercise rights of access, rectification of regarding the information concerning him contained in the files of the company SAS Twogether, as provided by the Act of 6 January 1978.

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